CLOUD • INFRASTRUCTURE • SECURITY • AUTOMATION

Krishna Mistry

IT & Cloud Professional

IT Systems Administrator with 6+ years of experience supporting enterprise infrastructure, endpoints, networks, identity and security. Experienced across Cloud platforms including AWS, Azure, and GCP. Proven expertise in cloud/data migrations, infrastructure automation, endpoint management, identity and access management, and cybersecurity with a focus on building secure, reliable and efficient IT environments.

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Krishna-Mistry-Portfolio.mp4
01

ABOUT ME

Technology, curiosity and a little more about me!

Tech

How I work with technology

I enjoy understanding how systems connect and finding practical ways to make technology more reliable, secure and easier to manage.

I’m constantly experimenting with cloud, automation and DevOps tools to improve the way I build and solve problems.

Years in IT & Cloud
6+
Technical Support Responsibility
L3
Experienced acroess both envionments
MSP + Internal IT
Cloud • Automation • DevOps
Build → Automate

Beyond Tech

What keeps me interesting

I’ve competed in Judo at the national level, which taught me discipline, focus, and how to stay composed under pressure.

Outside work, I enjoy gaming, travelling, exploring new technology, and experimenting with ideas just for the fun of building them.

National-Level Judo
National🥍
Gaming & Strategy
Strategy🎮
✈️Always Experimenting & Learning
Exploring
💡 Always Learning & Experimenting
Curious💡
02

Featured Projects

PROJECT 01

Production-Ready AWS Infrastructure & DevOps Platform

Built a production-ready AWS environment using Infrastructure as Code, containerization, Kubernetes and automated deployment workflows.

Goal

Build a scalable cloud environment from the ground up while applying modern DevOps practices and automation.

What I Implemented

Provisioned AWS infrastructure with Terraform, configured VPCs, subnets, IAM, EC2 and RDS, containerized the application with Docker, and deployed it to Amazon EKS using Kubernetes.

Skills Gained

Infrastructure as Code, AWS networking, Docker, Linux administration, containerization, Kubernetes, CI/CD and cloud automation.

Outcome

Created a repeatable cloud deployment workflow with automated infrastructure provisioning and containerized application delivery.

AWS Terraform Amazon VPC EC2 Amazon RDS IAM Docker Amazon EKS Kubernetes GitHub Actions Linux
PROJECT 02

Enterprise Identity, Endpoint & Infrastructure Migration

Modernized an on-premises environment by migrating identity, endpoints and supporting infrastructure to a cloud-first Microsoft ecosystem.

Goal

Move from traditional on-premises infrastructure to a more secure, manageable and cloud-first environment with minimal user disruption.

What I Implemented

Migrated 120+ Windows devices from Active Directory to Entra ID, implemented Intune, Conditional Access and Zero Trust controls, and modernized printers, file services and Azure infrastructure.

Skills Gained

Cloud migration, endpoint management, identity modernization, DNS, Data migration, security implementation, infrastructure planning, and enterprise change management.

Outcome

Established a centralized cloud-first environment with modern identity, endpoint, and security controls across more than 120 devices, including on-prem phones and printers to the cloud.

Microsoft Entra ID Microsoft Intune Site to Site VPN Entra Connect Data loss prevention Active Directory Conditional Access Zero Trust Azure Universal Print DNS/DHCP UniFi
03

Professional Experience

Professional career

APRIL 2024 — PRESENT

IT Systems Administrator

HD Mutual Insurance Company • Canada

  • Serve as the sole IT Systems Administrator providing L3 technical support to 120+ users across Microsoft 365, Windows, macOS, Entra ID, Intune and enterprise applications.
  • Manage identity and access, application deployment, onboarding/offboarding, endpoints, licensing and user lifecycle processes.
  • Support employee onboarding and offboarding through account provisioning/deprovisioning, device configuration, and license administration; maintain IT hardware inventory records, ensuring accurate asset assignment and software entitlement tracking.
  • Engineered AI-powered IT support automation using Microsoft Graph API, Power Automate, REST APIs, and Copilot Studio, enabling self-service workflows and reducing manual effort in the service desk.
  • Implemented Intune, Conditional Access, Zero Trust, MDM/MAM, RBAC, SSO, SSPR and Entra PIM, contributing to an increase in Microsoft Defender Secure Score from 45% to 90%.
  • Administer Jira Cloud, managing projects, workflows, automations, and JPD implementation as the Continual Improvement Register (CIR).
Microsoft 365 Azure Entra ID Intune Defender PowerShell Graph API Power Automate

SEPTEMBER 2019 — APRIL 2024

Tier 2 IT Analyst

Fully Managed by TELUS Business • Canada

  • Progressed from Tier 1 to Tier 2 within one year based on technical performance.
  • Provided L2 technical support across Microsoft 365, ServiceNow, Cisco, Windows Server, networking, VPN, DNS/DHCP, Exchange Online, backups, and enterprise environments.
  • Diagnosed complex hardware, software, network and infrastructure incidents while performing root cause analysis and maintaining SLA requirements.
  • Supported laptops, printers, networking equipment, endpoint peripherals, backups and recovery processes.
Microsoft 365 Windows Server ServiceNow Networking VPN DNS/DHCP Exchange Online Cisco
04

Credentials

Certifications & Education.

Certifications

  • MicrosoftAzure Administrator Associate (AZ-104)
  • MicrosoftAzure Fundamentals (AZ-900)
  • ITILITIL v4 Foundation
  • ServiceNowCertified System Administrator
  • AWSSecurity Fundamentals
  • Google CloudGCP Essentials

Education

APRIL 2023 — DECEMBER 2023

Virtualization & Cloud Computing

Conestoga College • Waterloo, Canada

GPA: 3.8 / 4.0

SEPTEMBER 2019 — APRIL 2021

Computer Systems Technician — Networking

Mohawk College • Hamilton, Canada

GPA: 3.6 / 4.0

05

Technical Skills

Tools and technologies I work with

Identity & Security

Microsoft Entra IDActive DirectoryIntuneConditional AccessMFASSOIAMRBACPIMMDMMicrosoft Defender

Cloud & Infrastructure

Microsoft AzureAWSGCPVirtual MachinesHybrid Cloud

Networking

Site-to-Site VPNFirewallsNSGVNETDNSDHCPTCP/IPSSHNATUniFi SwitchingSplunkNetwork SecurityKuma Uptime

ITSM & Support

Microsoft 365ServiceNowJiraZendeskOktaKaseya VSA XN-ableConnectWisePatch ManagementKnowledge BaseSOP

Automation & DevOps

PowerShellGitGitHubGitHub ActionsCI/CDInfrastructure as CodeTerraformDockerKubernetesPower AutomateREST APIsJSON

Platforms & AI

WindowsLinuxmacOSiOSAndroidMicrosoft Copilot StudioAI Workflows

LET'S CONNECT

Interested in working together?

I'm open to opportunities in IT systems administration, Cloud administration & infrastructure, Microsoft technologies, DevOps roles, identity, security and automation.

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